FAQ

How can I place an order?

You can shop directly through our website. Once you select your piece, proceed to checkout and follow the steps to complete your purchase.

Do you offer cash on delivery (COD)?

Yes, we offer COD for orders within Pakistan.

 When will my order arrive?

Orders are typically delivered within 5–7 business days. You will receive a confirmation email and tracking information once your order is dispatched.

Can I return my order?

Yes, we offer a 7-day return policy. Items must be returned unused, in original packaging, with protective films still attached. Please see our Return Policy for full details.

How do I initiate a return?

Email us at support@theserraco.com within 7 days of receiving your order. We’ll guide you through the return process.

What material are Seŕra bags made of?

Our bags are crafted from high-quality vegan leather, chosen for its structure, texture, and longevity.

How should I care for my bag?

Store your bag in a cool, dry place in its dust bag. Wipe clean with a soft, damp cloth and allow it to air out occasionally. Avoid direct heat, overstuffing, and harsh chemicals. For more, see Care Instructions.

Can I change or cancel my order?

If your order has not shipped yet, we may be able to make changes. Please contact us at support@theserraco.com as soon as possible.

How long does delivery take?

Our delivery time is 5-7 business days.