Terms of service

Terms of Service

Welcome to Serra. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.

 

1. General
These Terms of Service govern your use of our website and all purchases made through it. Serra reserves the right to update or modify these terms at any time without prior notice.

2. Orders & Payments
All orders are subject to acceptance and availability. Prices are listed in PKR and are inclusive of applicable taxes unless stated otherwise. We reserve the right to cancel any order due to pricing errors, stock availability, or suspicious activity.

3. Shipping & Delivery
Orders are processed within 24 hours on working days and delivered within 5 to 7 business days after dispatch. Shipping charges are PKR 250 unless free shipping is applied at checkout. Tracking information is shared via email.

4. Returns & Exchanges
Please refer to our Refund Policy for details on how to request a return or exchange.

5. Intellectual Property
All content on this site, including images, text, logos, and graphics, is the property of Serra and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

6. Privacy
We are committed to protecting your privacy. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal information.

7. Limitation of Liability
Serra is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.